1. How long does shipping take?
We offer worldwide shipping with an estimated delivery time of 7-21 business days, depending on your location. Once your order is shipped, you will receive a tracking number via email so you can follow your package every step of the way.
2. Do you ship worldwide?
Yes! We ship to most countries worldwide. Please note that we currently do not ship to Bosnia and Herzegovina and Serbia. If you are unsure whether we ship to your country, feel free to contact us at info@lumieracosmetic.com.
3. What is your return policy?
We accept returns within 15 days of delivery. Returns are accepted only in cases of damaged, defective, or incorrect items. For full details, please visit our Return & Refund Policy page.
4. How do I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this number to track your package directly on our website or through the carrier's tracking page.
5. What payment methods do you accept?
We currently accept PayPal and all major credit and debit cards including Visa and Mastercard. All transactions are secure and encrypted.
Still have questions?
We're here to help! Contact us at info@lumieracosmetic.com
Monday – Friday | 9:00 AM – 9:00 PM CET